Refund Policy

1. Request window

You may request a refund within 14 days of a charge.

2. How to request

Email hello@tonesmatch.com from the email address associated with your purchase. Include your TonesMatch account email, charge date, and order number or receipt reference so we can identify the payment.

You may share a reason to help us improve, but a reason is not required. If you cannot find your receipt or access your account email, contact us for help locating and verifying the payment. Please do not send your password or full payment card details.

3. Refund amount and payment method

Eligible refunds cover the full amount of the charge being refunded, including any tax collected on that payment. We do not deduct a refund processing fee or charge for the service used during the refunded period.

Refunds are returned through the payment provider shown on your receipt to the original payment method, in the original transaction currency. We do not substitute account credit for a monetary refund. Your bank controls any currency conversion or separate bank fees.

4. Processing and arrival times

After the refund is issued, card refunds typically appear in your account within 5–10 business days. This bank processing time is separate from our review time and can vary by payment method, bank, and country.

If the refund has not appeared after 10 business days, reply to your refund confirmation or email hello@tonesmatch.com. We will help trace the refund with the payment provider. If your original payment method is closed or unavailable, contact us so we can work with the provider to resolve it.

5. After a refund

When we issue a refund, the remaining adaptation quota for the refunded period is voided immediately.

6. Cancellation and future renewals

To stop future renewals, go to Settings, select Open Billing Portal, and cancel your subscription. You can also email us for help if you cannot access the portal.

Cancellation does not automatically refund a payment, and a refund request does not cancel your subscription. If you want both, request a refund and cancel renewal separately, or ask us to help with both in your email. Canceling renewal alone leaves access available until the end of the paid billing period; an issued refund ends access for the refunded period.

7. Your rights

Outside the 14-day window, we do not offer routine refunds under this policy. If you believe a charge is duplicated or unauthorized, or the service was not provided, contact us even if that window has passed so we can investigate.

Nothing in this policy limits any cancellation, withdrawal, refund, or other remedy you are entitled to under applicable law, including the statutory rights of EEA and UK consumers. Those rights apply independently of this commercial refund policy. This policy also does not restrict remedies available through your payment provider.